support@ontimeservicesuae.com
+971 56 488 6097

Privacy Policy

Last updated: 14 June 2026

Ontime Business Services ("we", "us", "our") operates https://ontimeservicesuae.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Data We Collect

  • Contact information: name, email, phone number, company name when you submit enquiry or checkout forms.
  • Service data: passport details, visa information, and documents you provide for PRO and visa processing.
  • Technical data: IP address, browser type, pages visited, and cookie identifiers (with consent).
  • Communications: messages sent via contact forms, WhatsApp, email, or our chatbot.

2. How We Use Your Data

  • To process visa, PRO, and business setup service requests.
  • To communicate about your application status and respond to enquiries.
  • To comply with UAE government and regulatory requirements (MOHRE, GDRFA, ICP, FTA).
  • To improve our website and services (analytics cookies, with your consent).
  • To send marketing communications where you have opted in (you may opt out at any time).

3. Legal Basis & PDPL Compliance

We process personal data based on your consent, contractual necessity to deliver requested services, legal obligations under UAE law, and legitimate interests in operating and improving our business. We do not sell your personal data to third parties.

4. Cookies

Essential cookies are required for site functionality. Analytics and marketing cookies (including Google Tag Manager) are loaded only after you click "Accept All" on our cookie banner. You may withdraw consent at any time by clearing your browser cookies or contacting us.

5. Data Sharing

We share data with UAE government authorities as required for visa and licensing processing, and with trusted service providers (hosting, email) under data processing agreements. Cross-border transfers comply with PDPL requirements and applicable safeguards.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes above, comply with legal obligations (typically 5–7 years for financial and immigration records), and resolve disputes.

7. Your Rights

Under UAE PDPL, you have the right to access, correct, delete, restrict processing of, and port your personal data, and to withdraw consent and lodge a complaint with the UAE Data Office. To exercise these rights, contact us at support@ontimeservicesuae.com.

8. Security

We implement appropriate technical and organisational measures including encrypted connections (HTTPS), access controls, and secure document handling to protect your data.

9. Contact Us

Ontime Business Services
Clover Bay Tower, Business Bay, Dubai, U.A.E.
Email: support@ontimeservicesuae.com
Phone: +971 56 488 6097